Making Payment Arrangements 

Delinquent Bills – Oklahoma Customers

•  Bills are due 21 days after the mailing date.
• Your accounts become delinquent after the due date on the bill.
• Any unpaid accounts will result in your being mailed a “cut-off” notice.
• This allows an additional 14 days to pay the delinquent account prior to service actually being suspended.
• You will receive a second 48 hour notice prior to the cut-off date.

If after all these steps it becomes necessary to suspend service, we will work to restore service just as soon as practicable after the original issue has been resolved. At that time, a $35 reconnection fee will be assessed, and a deposit (or a deposit increase) may also be added.

Delinquent Bills – Arkansas Customers

Our primary interest is in keeping you as a satisfied customer. However, if we can find no other alternative, it is at times necessary to suspend accounts.

• Bills are due 14 days after the mailing date.
• Your accounts become delinquent after the due date on the bill.
•  Any unpaid accounts will result in your being mailed a “Shut-Off” notice.
• This allows an additional 5 days to pay the delinquent account prior to service actually being suspended.
• In an effort to avoid this consequence, you can still offer to pay after an OG&E representative is dispatched to suspend service.
• At this point, a $15 collection fee will be added to your account, and you will be given a 24-hour window to pay at an authorized pay agent.

If after all these steps it becomes necessary to suspend service, we will work to restore service just as soon as practicable after the original issue has been resolved. At that time, a $35 reconnection fee will be assessed, and a deposit (or a deposit increase) may also be added.