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Making Payment Arrangements 

If you suddenly find yourself unable to pay a bill, we’re pleased to offer alternate payment arrangements.  To avoid a cut-off, be sure to contact us by phone beforehand and request a deferred payment agreement. Please call 405.272.9741 in OKC or 800.272.9741 for all other areas, Monday-Friday 8am-5pm.  You may speak to a customer service representative to discuss payment arrangements or by access our automated voice system 24 hours a day.

We understand that every situation is different.  We will take into consideration your ability to pay, the amount unpaid, your payment history, length of time, and specific reasons why the account is past due in working out a payment solution. 

Delinquent Bills – Oklahoma Customers

  •  Bills are due 21 days after the mailing date.
  • Your accounts become delinquent after the due date on the bill.
  • Any unpaid accounts will result in your being mailed a “cut-off” notice.
  • This allows an additional 14 days to pay the delinquent account prior to service actually being suspended.
  • You will receive a second 48 hour notice prior to the cut-off date.

If after all these steps it becomes necessary to suspend service, we will work to restore service just as soon as practicable after the original issue has been resolved. At that time, a $35 reconnection fee will be assessed, and a deposit (or a deposit increase) may also be added.

Delinquent Bills – Arkansas Customers

Our primary interest is in keeping you as a satisfied customer. However, if we can find no other alternative, it is at times necessary to suspend accounts.

  • Bills are due 14 days after the mailing date.
  • Your accounts become delinquent after the due date on the bill.
  •  Any unpaid accounts will result in your being mailed a “Shut-Off” notice.
  • This allows an additional 5 days to pay the delinquent account prior to service actually being suspended.
  • In an effort to avoid this consequence, you can still offer to pay after an OG&E representative is dispatched to suspend service.
  • At this point, a $15 collection fee will be added to your account, and you will be given a 24-hour window to pay at an authorized pay agent.

If after all these steps it becomes necessary to suspend service, we will work to restore service just as soon as practicable after the original issue has been resolved. At that time, a $35 reconnection fee will be assessed, and a deposit (or a deposit increase) may also be added.

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