Scam Prevention

Scam Prevention

Scammers have been targeting our customers by phone, email and door-to-door, saying they work for OG&E. Be aware of our process for contacting our customers so you don't fall victim to these scams.

Phone and Email Scams

More sophisticated scammers have used software that lets them show the OG&E name and customer service number on your Caller ID, and some have set up fake phone lines when you call a given number to confirm. 
 
The scammer typically threatens to send out a technician to turn off your power unless you pay a delinquent bill. The scammer may demand you pay the delinquent bill with a pre-paid debit card or tell you that someone will come to your home to collect the payment in cash. 

If someone calls you claiming to be an OG&E employee and asks for money, this is an immediate “red flag” that it may be a scam.

We will not ask you for your bank information or a credit card number over the phone. Nor will we ask you to settle a bill using cash or prepaid debit cards, such as GreenDot cards.

Here are three simple steps you can take to stay safe and protect yourself from scams.

1.  If you are unsure about your bill being delinquent, you can  

  • Log in to your account to see if you have a balance
  • Call us and use our automated system to get account information including last payment receipt date and new account balance 
  • Call us and talk to a customer service representative  

2.  Delete all suspicious emails that require “immediate action” to verify your account details or which demand personal information.

3.  Ignore all suspicious requests for personal information such as bank account numbers, user names and passwords, credit card numbers, or social security numbers. 

You can report scam calls to the Federal Trade Commission or state consumer protection agency. 

Door-to-Door

Scammers also may go door-to-door in neighborhoods trying to collect payment. Be aware that we don't collect money in this way. Here are some helpful tips: 

1.  Don't answer the door for unsolicited service offers. 

2. Always ask for identification. Our service people will always have an OG&E ID. 

3.  If someone shows up unexpectedly, provides ID and you still feel they may not be legitimate, contact us at 800-272-9741 to verify. 

4.  Without opening the door, ask them to leave their business cards, which gives you the opportunity to check them out. 

5. Be cautious of people who demand immediate and up-front payment. 

Please call your local police if you feel you were potentially contacted by a scammer. If someone comes to your door who makes you feel uncomfortable, call 9-1-1. 

Resources

  • Federal Trade Commission

    Federal Trade Commission (FTC) tips for avoiding phone scams from fake utility bill collectors.

  • Report Scams

    Report scams to the Federal Trade Commission (FTC).

  • OG&E's Disconnection Policy

    Take a moment to understand the terms under which service can be disconnected, situations in which disconnection may be delayed, reconnection fees and the steps you can take to dispute your bill.