Two-Step Security

Two Step Security Web FAQs

At OG&E, providing a safe and secure online environment for our customers is a top priority. That’s why we’re adding an extra layer of protection for your OGE online account using a two-step security process.

There are 0 FAQs in
Default FAQ Content - do not delete. If you do, the menu component will fail
Two Step Security Web FAQs
Two-Step Security
Q.
What is two-step security?
A.

Also known as two-factor authentication or multi-factor authentication, two-step security gives additional protection for your online account by ensuring that you're the only person who can access your account - even if someone knows your password.  With two-step security, you'll need to provide two pieces of information - your password and an 8-digit numerical authorization code you'll receive via email - the first time you sign in to your account on any of your devices (computer, mobile phone, or tablet).  By entering the code, you're verifying that you trust the device.

Q.
Why two-step security?
A.

Two-step security greatly improves the security of you OGE online account.  The second step helps prevent unauthorized users from accessing your account and the personal information associated with it.  More organizations are adopting two-factor authentication as a practice to assure their customers' personal information has the best protection possible.  Some examples are online bank accounts, Google and most social media sites (for some this is optional but preferred).

Q.
How do I sign in?
A.

1. To sign in to your oge.com account, simply visit the oge.com sign in page and input your email and password.

 

2. If this is the first time you have signed in with this username on this device or you're using a different web browser, you will be sent an email with your numerical authorization token.

 

3.  After receiving your authorization code email, you can enter your authorization code and authorize your device.

 

Q.
What is the "Remember this device" option?
A.

Checking the "Remember this device" checkbox indicates that this is a "trusted device" so that you will not be prompted for two-step security when you sign in to the device again.  If you deselect the "Remember this device" checkbox, you will be required to enter an authorization code at your next login.

Once signed in, you won't be asked for an authentication code on that device again unless you sign out completely, erase the device, or need to change your password for security reasons.

Q.
What if I haven't received my authentication code email?
A.

First, check your spam folder.  If you haven't received your code within 10 minutes, you can request another by clicking the "I didn't get an email" link on your oge.com welcome screen.

Q.
What if I’m using a public computer to access my account?
A.

A public computer is a device you don’t own or that other people will use. Therefore, you should take extra precautions when you’re using a public computer for online transactions. Most importantly, we recommend that you do not select the "Remember this device" checkbox when signing in to your account from a public computer.