SmartHours is a time-based program that allows customers to save money all summer long. SmartHours allows you to save money by reducing or shifting some of your energy usage away from peak hours (summer weekday afternoons, M – F, June 1 – Sept. 30, 2 p.m. – 7 p.m. excluding recognized national holidays) to off-peak hours, when energy costs less. The price during peak hours varies, and each day, you’ll receive advance notice of the next day’s peak price – by your choice of text, phone, email, or all three – so you can manage your energy use. Small changes can help you save big.
During the weekday hours of 2 p.m. to 7 p.m., SmartHours customers will pay a variable on-peak rate - either Low, Standard, High, or Critical. Customers are notified of each day's rate a day in advance.
To meet customer demand during peak hours, OG&E must use its most expensive generating units or purchase electricity from others at a higher cost. The SmartHours program gives customers the option to change when and how they use electricity so they can benefit by shifting their use to times when the price is lowest.
Peak price is determined from the estimated use of all customers and the availability of less expensive electricity. The variable peak prices within the program are determined by a formula in the SmartHours (VPP) tariff, which you can find in the Oklahoma Rate Tariffs sections of our website.
Most customers are on the standard rate. The standard rate is an average of the price of electricity and the estimated peak demand. This means that those on the standard rate pay a higher price 19 hours of the day when costs are low and may pay a lower price only 5 hours of the day when costs are high.
Critical events, while rare, can occur any day of the week, at any time of the year and can last up to eight hours. SmartHours customers receive notice of a critical event at least two hours ahead. Critical Events are called when customer demand is expected to be high. OG&E is trying to reduce the peaks every summer, and regardless of temperatures, every summer has a peak demand. The goal of the SmartHours program is to reduce the summer peak day by as much as possible. If we believe a summer peak day may occur we attempt to set the price high to achieve the maximum reduction possible.
The SmartTemp Thermostat is a state-of-the-art, programmable thermostat which allows customers to set their temperature preferences based on the current price of electricity. When the thermostat is installed, customers are assisted by the installer to set their temperature-price preferences. Once these are set, the thermostat will receive price signals through the Smart Grid system and adjust based on the customer’s preprogrammed preferences; these preferences and the resulting temperature settings can be overridden or changed by the customer at any time.
Not at this time, but you may still switch to the rate without a SmartTemp Thermostat.
There are two versions of the SmartTemp Thermostat. One is manufactured by Energate and the other by Carrier. These are specifically designed to work in conjunction with Smart Grid programs and are compatible with most HVAC and/or heat pump systems.
There are four LED lights on the SmartTemp Thermostat. Yellow signifies a low price day, orange a medium price, and red is a high or critical price day. The blue LED indicates that the thermostat has adjusted the set-point temperature based on your conservation settings. Conservation will be displayed on the screen instead of the set-point name.
The SmartTemp Thermostat is designed to keep the temperatures in a narrow range and minimize over and under-shooting the set-point. As a result it may run more often than an older thermostat with a wider range around the set-points but for shorted length of times.
When the price for a medium, high or critical event is sent, the anticipation function is disabled. The anticipation time begins to heat or cool the space one hour early so the temperature is at the desired set-point at the designated time. The thermostat’s default setting of 60 minutes anticipation time is ignored when there is a price event.
Pre-cooling is designed to cool your home or business to a temperature below your set-point prior to the peak demand period (2 p.m. – 7 p.m.). This process is done while the cost of electricity is the least expensive. By pre-cooling, the temperature in your home or business, will allow your HVAC system to remain off and coast for a period of time (approx. 2 hours) and save you money by decreasing the operating time when prices are high. How long it coasts is dependent on how much you pre-cool and how well your home or business is insulated. When your thermostat was installed, you may have been prompted by your installer to set a temperature to pre-cool your home. This is a recommended setting for customers and will allow your home to stay cool longer while your thermostat is bumped up a few degrees during peak hours.
To program your SmartTemp Thermostat for pre-cooling insert a new set-point (one that is not already in use by the weekday schedule) in your weekday schedule to start around noon and set the pre-cooling temperature at least 2 degrees lower than the set-point that was in effect at noon. Step-by-step videos can be found here or you can contact the OG&E SmartHours call center at 877-898-3834 (M – F, 8 a.m. – 5 p.m.).
There are four default weekday set-points (Wake, Leave, Return, and Sleep). There are two default weekend set-points (Wake and Sleep). The set-point menu is used to change the temperature associated with each set-point. The schedule menu is used to change the time associated with each set-point. Up to 6 set-points can be used per day. There is also an extend hold set-point for when you plan to be away from home for several days like vacation. Step-by-step videos can be found here or you can contact the OG&E SmartHours call center at 877-898-3834 (M – F, 8 a.m. - 5 p.m.).
Yes, you always control your temperature and comfort. You can temporarily override your thermostat settings until your next scheduled set-point, or you can change the temperature set-point and schedule.
Yes, by setting only one set-point for each day and using the temporary override to adjust the temperature during the day, it will function like a manual thermostat. However, you may miss opportunities to save money during the day if you are not home to make the adjustments for higher-priced hours.
Not at this time. OG&E is continuing to evaluate this and other technology options.
No. You are in complete control. The SmartTemp Thermostat receives price signals from OG&E. Based on your settings, it will adjust the temperature of your home, which means you always control how cool your home is and how much you can save. This program is designed to provide customers with the opportunity to reduce their electricity usage based on their needs and lifestyles changes. The thermostat allows a convenient way to automate their changes and choices.
The thermostat is powered by your air unit, so if your thermostat is blank, please call your licensed HVAC repair company.
Contact the OG&E SmartHours call center at 877-898-3834. They will send the installer to check for an intermittent short circuit in the SmartTemp Thermostat installation. If it is in the thermostat they will repair it at no cost to you. If not, they will tell you to contact your HVAC repair service.
Contact the OG&E SmartHours call center at 877-898-3834. They will send the installer to check the thermostat. If it is incorrect, they will repair or replace it at no cost. If the problem is with your HVAC equipment, they will recommend that you call your HVAC repair service.
Set your SmartTemp Thermostat to the “Max Comfort” mode until springtime. This will override and ignore all incoming price signals. A short instructional video is available on our video page that shows how to manage this setting.
It is normal for people to see flicker in the text if they look at it on an angle or if they are looking at the Conservation screen. This is cosmetic and does not affect the thermostat’s operation.
Carefully remove the faceplate and replace the CR2032 3V lithium battery. The battery is for back up only in case of a power outage.
Yes. Contact the OG&E SmartHours call center at 877-898-3834 to confirm you are on the SmartHours rate plan and make sure your thermostat is connected.
For more information or questions regarding equipment compatibility, thermostat operation or new HVAC systems, please contact the OG&E SmartHours call center at 877-898-3834 (M – F, 8 a.m. – 5 p.m.).
If you have reason to believe that the thermostat is not working properly, call the OG&E SmartHours call center at 877-898-3834. For all other issues, call your HVAC repair service. If you do not know you can always call OG&E first.
If your complaint is about SmartHours, please call the call center at 877-898-3834.
SmartHours is not a contract; you can unenroll at any time by calling the OG&E SmartHours call center at 877-898-3834 to change your rate plan. However, if you unenroll during your first year, you will not receive the best bill guarantee, but over 99 percent of customers save on the rate!