We serve 276 cities and towns in Oklahoma and western Arkansas—from the Oklahoma City metro area, with a population of close to 1.5 million, to Aline, Okla., with a population of nearly 215.
These communities not only depend on us to provide reliable, affordable electricity, they also expect us to be good community citizens –and we’ve lived up to these expectations through our core value of Public Service.
Community Engagement and Outreach
Our employees (we call them “members”) are leaders in their communities. They serve on school and non-profit boards. They volunteer their time for organizations they’re passionate about. They’re active in neighborhood associations and professional organizations.
In addition to encouraging our members to engage with their communities, we also have dedicated teams who work directly with community leaders to assure we’re providing the best service possible and help meet their needs.
These teams have played a major role in keeping communities informed about programs and services we provide that can help them use energy more wisely, lower their energy costs and grow their business climate.
In addition, we annually hold Community Roundtables with civic and community leaders in 20 of our major cities and towns. The roundtables keep these leaders informed about industry issues and programs that are relevant to their areas.
Because of our reputation for low cost, reliable energy, our commitment to customer service and our strong community presence, we are proud to say that we have never lost a franchise election in our company's history.
As part of our Public Service efforts, we encourage our members to engage with their communities through our Volunteer Program. We provide each member up to 16 hours of paid volunteer time each year, and they receive an additional eight hours if they contribute to the United Way at the leadership level. Through this program alone, our members volunteered more than 20,000 hours in their communities.
Financial Support and Assistance
We offer financial support to our communities in many ways.
As a business in the community
We are the largest single payer of ad valorem taxes in Oklahoma, approximately $80 million annually,most of which goes directly to fund public education. We also make significant capital investments which benefit our communities, investing $616 million last year.
Through involvement with social services and arts organizations
We support our communities through employee giving programs through the United Way and Allied Arts, both of which include partner agencies that improve the quality of life in our communities. Last year our members contributed nearly $1.2 million to United Way and $125,000 to Allied Arts. In 2016, we led corporate giving as the top company contributor in the United Way of Central Oklahoma's Pacesetter Campaign.
We also have developed partnerships with individual agencies and organizations throughout our service territory and provide support to organizations with grants through our OGE Energy Corp. Inc. Foundation.
Through financial assistance programs
Since 1986, we’ve offered our Lend-A-Hand program as an opportunity for our customers to help those having trouble paying their utility bills by simply adding a few extra dollars with their OG&E payment. By checking the Lend-a-Hand box on your bill or adding an amount to your online bill, your entire contribution will be forwarded to The Salvation Army which then distributes the money to help pay for electricity, gas, fuel or firewood for your neighbors in need. For more information, please contact The Salvation Army office in your area. To locate the nearest office of The Salvation Army, call 405-840-0735.
We also offer a Low Income Assistance Program (LIAP) to customers who are qualified by the Oklahoma Department of Human Services (DHS) for payments under the federally funded Low Income Home Energy Assistance Program (LIHEAP). Under this program, qualified customers receive a credit of $10 per month to their bill.