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Customer Service
How do I report a power outage?

To report an outage by phone, call 405-272-9595 (OKC) or 800-522-6870 (all other areas). To report an outage by text message, text “OUT” to 32001. You must be signed up for text messages through myOGEalerts to utilize this feature. Visit our System Watch map to view the areas currently experiencing power disruptions.

How do I pay my bill?

You can pay online anytime, or, if you’re signed up for myOGEalerts, you can text to pay. your bill. You can also pay by phone through your checking or savings account. There is a $3.50 processing fee for payments up to $600 that are made with credit or PIN-less debit cards. OG&E does not receive any portion of the payment processing fees. To pay, call U.S. Payments at 877-306-9274.

Visit “Billing & Payment Options” for more ways to pay.

How do I contact Customer Service?

Residential customers can call 405-272-9741 (OKC) or 800-272-9741(all other areas) from 8 a.m. to 5 p.m., Monday through Friday.

Business customers can call 888-988-9747 or email businessadvantage@oge.com to contact the Business Advantage Group. Available 8 a.m. – 5 p.m., Monday – Friday. Visit “Business Solutions” for more information.

How can I stop, start or transfer electric service?

You can make changes to your residential service or business service online, or call 405-272-9741 (OKC) or 800-272-9741 (all other areas) from 8 a.m. to 5 p.m., Monday through Friday.

How do I sign up for alerts?

Visit the “myOGEalerts” section of our website to sign up for email, phone and text alerts.

Do you have Spanish-speaking representatives available?

Spanish-speaking customer service representatives can be reached by calling 800-272-9741.
Clientes de Habla Hispana
Nuestros representantes del servicio de atención al cliente en español pueden ser contactados llamando al 800-272-9741.

CCPA
What rights do California residents have under the CCPA?

The rights include: 
•    The right to request that OG&E disclose what personal information we collect, use, disclose and sell about you;
•    The right to opt-out of OG&E’s sale to third parties of any personal information about you (OG&E does not sell and will not sell personal information about you for any monetary value);
•    The right to require OG&E to delete personal information about you if the information is not legally required to be retained or otherwise subject to an exception from deletion.
•    The right to be informed as to the categories of personal information collected about you, and the purposes for which the information will be used. 
You may exercise your rights under the California Consumer Privacy Act as described in more detail below. Requests may be submitted through OG&E’s California Consumer Privacy Act consumer request webpage at CCPA Form or by toll free telephone number 1-800-272-9741. 

What access to personal information is granted under the CCPA?

You have the right to request that OG&E disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
•    The categories of personal information we collected about you.
•    The categories of sources for the personal information we collected about you.
•    Our business or commercial purpose for collecting or selling that personal information.
•    The categories of third parties with whom we share that personal information.
•    The specific pieces of personal information we collected about you (also called a data portability request).
 

What deletion request rights exist under the CCPA?

In addition, you have the right to request that OG&E delete any of your personal information that we collected from you, subject to certain exceptions, including when required to be retained by law or for our essential business or public utility purposes, such as providing services or products to you. These exceptions include record retention schedules and other requirements mandated by law that prohibit or restrict deletion of certain personal information. Once we receive and verify your consumer request, we will delete your personal information from our records, unless an exception applies.

How does a California resident exercise his/her access, data portability, and deletion rights

To exercise the access, data portability, and deletion rights described above, please submit a request using one of the following methods:
•    Visiting CCPA Form
•    Calling us at 1-800-272-9741.
OG&E cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request and whenever feasible, we will match the provided identifying information to the personal information provided when you started your OG&E utility service. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. You may also make a verifiable consumer request on behalf of your minor child.

How long will it take OG&E to respond to a verified consumer request for personal information?

We will respond to a verified consumer request for personal information within 45 days of receipt. If we require more time (up to 45 additional days), we will notify you of the reason and extension period in writing. We will deliver our written response through a secure link. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response will also explain the reasons we cannot comply with a request, if applicable.
For data portability requests, we will select a format to provide your personal information that is readily useable and in a format that allows you to transmit this information to another entity without hindrance. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

What is the “Do Not Sell” right under the CCPA?

If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is at least 13 but not yet 16 years of age, or the parent or guardian of a consumer less than 13 years of age.
Consumers who opt-in to personal information sales may opt-out of future sales at any time. Except possibly for “cookies” obtained by third parties when you visit OG&E’s website or online services, OG&E has not sold consumers’ personal information in the preceding 12 months for any monetary value and does not intend to sell in the future for any monetary value. However, we could be involved in programs that could be considered a “sale” under the California Consumer Privacy Act, such as in connection with cookies that our business partners may have collected on our website or online services in the preceding 12 months.
If you have visited OG&E’s website or a website operated on behalf of OG&E in the last twelve months, electronic “cookies” and other metadata about you may have been obtained by OG&E business partners for their commercial use, unless you have disabled or opted-out of the use of your “cookies” when you visited the websites.

Does OGE discriminate against California residents that exercise their CCPA rights?

We will not discriminate against you for exercising any of your California Consumer Privacy Act rights. Unless permitted by law, OG&E will not as a result of you exercising your privacy rights under the California Consumer Privacy Act:
•    Deny goods or services to you.
•    Charge you different prices or rates for goods or services, including through the use of discounts or other benefits, or imposing penalties.
•    Provide a different level or quality of goods or services to you, if you exercise your rights.
•    Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services

How does OG&E handle online privacy of children?

Children’s privacy is important. We have areas of our website intended for use by children that contain information about energy and safety. We also provide free classroom materials for teachers about energy awareness and safety. We do not monitor the age of users of the website and do not intentionally collect information from children under the age of 13. If you are under the age of 13, you should not submit personal information on this website or any other website without the consent of your parent or guardian

Does OG&E review its Privacy Policy?

We will review this Privacy Policy when significant changes occur and at least every 12 months. We will notify you of material changes through updates on OG&E’s website, https://www.oge.com, including how to obtain prior versions of this Privacy Policy upon request.