Customer Updates

Update on winter weather fuel recovery – March 18, 2021

On Thursday, March 18, the Oklahoma Corporation Commission (OCC) held a hearing to consider proposals from certain Oklahoma utilities, including OG&E, to spread out the recovery of fuel costs related to February's extreme winter weather. This was an initial step toward determining how utilities will recover those costs. The OCC approved a plan agreed to by OG&E, the Oklahoma Attorney General and others to defer costs to minimize the impact on your bill. A timeline for when recovery costs will start and over what timeframe has not yet been established. We will continue working with the OCC on this complex issue and provide updates as they become available.

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Bill-pay assistance options

Need to spread out your payments? Click here to sign up for an installment plan or make one easy call and our friendly representatives are happy to work with you. 

  • Available 8 a.m. to 5 p.m.
  • Customer Service (for residential customers): 405-272-9741 (inside the metro OKC area) or 800-272-9741 (outside the OKC metro area)
  • Business Advantage Group (for business customers): 888-988-9747

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