We offer three types of alerts: text, phone, and email. You can choose how you want to be contacted. You can set quiet hours for text and voice so that you won’t be disturbed at inconvenient times.

OG&E does not charge you, but the standard data rates from your provider will apply.

Yes.

Only if you want us to! You can set quiet hours so that you’ll only receive notifications in the time frames when you want them.

Customers only have access to set up their own alerts, but they can add you so that you’ll receive notification. For example, if you’d like to get notifications when your parents have an outage, they can add your contact information in their account.

If you have an existing online account with OG&E, you can start receiving alerts immediately. If you set up your account today, you can sign up and start receiving notifications tomorrow.

You need to sign in to oge.com so that we can link your account information with the notification system.

Yes. Visit oge.com/alerts and click on Messages on the left side of the screen. 

You should receive a confirmation message right after you sign up. If you don’t, confirm that you typed your contact information correctly. Also, check your quiet hours – we won’t disturb you during those times.

Not at this time. If you have questions about your account, you can visit oge.com or call 800-272-9741.

You can contact Customer Service at 1-800-272-9741.

Yes. We offer text, phone, and email alerts. You can sign up for all three if you wish.

Yes, you can send alerts up to five separate email addresses or phone numbers per account.

Yes, you can visit oge.com/alerts to change your alerts at any time.

You can remove your email address or phone number from oge.com/alerts at any time.

Your changes will take place immediately.

You select times when you would prefer to not receive text or phone notifications. We’ll only contact you outside of that time period. If you choose email notifications, you will continue to receive those during your quiet hours.

Not necessarily. Changing your username only changes how you sign in to oge.com. To change where you receive notifications, go to oge.com/alerts.

Our system briefly delays customer notifications until we can confirm that there truly is an outage.

In large outage events, like a large storm or tornado, there is often too much damage for us to give an accurate estimate of when customers should expect their power to be back on.

You can always visit oge.com/outage to view current outage information. Make sure that you’ve signed in to your oge.com account to be able to see when we expect your power to be back on.

There are a couple of reasons why you may not have received a notification. We don’t send notifications during very short outages. Also, confirm that your contact information is entered correctly. Finally, remember that we won’t contact you via phone or text during your quiet hours. You can change your quiet hours at any time.

No, for the quickest response, please call 405-272-9595 to report this information.

We’ll send you an alert when we believe there is an outage near an address associated with your account. In many outages we can also tell you when we expect your power will be back on, and text you when our system shows it is on.

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