We follow a specific process to restore your power as safely, efficiently and quickly as possible.
Severe storms can cause a large number of customers to lose their electricity at the same time. We follow a specific plan to restore electric service, starting with safety.
Priority is given to facilities that are essential to the health and welfare of the community, like hospitals, police and fire departments. Next, we do whatever it takes to bring the most people's power back the fastest.
The question remains: “When is the power going to be back on?” We do our best to provide an answer, but there are a lot of unknown conditions that make it hard to predict exactly when your power will be back on. Accessibility to damaged areas, the time of day, environmental issues, and other factors make it hard to predict restoration times.
Rest assured that we’re working hard to have you back on track just as soon as possible.
Crews are on the ground in Florida. Our 14-member management team is assigned to Broward County and staging in Ft Lauderdale to coordinate Florida Power and Light (FPL) line and vegetation crews. Our 80-member line crew group is working in the St. Augustine area, assessing damage, clearing debris and trimming trees before line work can begin.
Crews returned home safely from Rockport Texas, on Wednesday, Sept. 13. Staying true to our value of safety, crews completed Harvey restoration work without incident or injury.