Our Restoration Process

Severe storms can cause a large number of customers to lose their electricity at the same time. We follow a specific plan to restore electric service, starting with safety.

• Assessing Conditions – Crews first work to identify trouble spots and the resources needed to fix them, which could involve coming onto customers’ property. Crews will employ appropriate distancing efforts, and customers are asked to keep children and pets indoors and maintain safe distances from crew members as well. 
• Making Repairs – Priority is given to facilities that are essential to the health and welfare of the community, like hospitals, police and fire departments. Our crews focus on repairs that return power to the greatest number of customers in the least amount of time. 

Estimated Restoration Times

The question remains: “When is the power going to be back on?” We do our best to provide an answer, but there are a lot of unknown conditions that make it hard to predict exactly when your power will be back on. Accessibility to damaged areas, the time of day, environmental issues, and other factors make it hard to predict restoration times. You can stay informed and get status updates while we work to get your power back on. Sign up here for myOGEalerts and select your notification preference – text, email or phone.  You also can check your outage status by signing in to your OGE online account.

Rest assured that we’re working hard to have you back on track just as soon as possible.

Make sure your home is ready to receive power

If your weather head, service cable or meter socket is damaged you will need to contact a certified electrician to make necessary repairs before service can be restored to your home. In addition, make sure pets are safely away from the backyard, and unlock gates and cattle guards.

Tree Debris Removal

Part of our storm restoration work includes clearing tree limbs that are in or interfering with power lines. After the lines are cleared, vegetation crews will take tree and brush debris from the customer's yard to the curb but will not remove this debris. The disposal of debris due to storms is the customer's responsibility. Visit our Vegetation Management page to learn more about our tree-trimming process. 

Storms and COVID-19

We constantly monitor changing weather conditions and have been closely monitoring the changing conditions posed by COVID-19 since January. No matter what crisis we face, our purpose of providing life-sustaining and life-enhancing products and services remains. 

Follow us on Twitter or Facebook for updates on our mutual assistance and other restoration efforts.