Power Restoration

Restoring Your Power

We follow a specific process to restore your power as safely, efficiently and quickly as possible.

Update for those in areas affected by flooding

We are beginning our post flood assessment for customers with outages in Webbers Fall, Muskogee, Fort Gibson and Fort Smith. Our priority remains to complete a safe restoration for our customers and employees

For customers with no water in their homes, but had outages caused by flooded OG&E equipment 

  • We are inspecting the flooded equipment 
  • Pending inspection, we expect to be able to energize this equipment by June 4

For customers where your home took on water

  • Crews will conduct house to house inspections starting June 4
  • If we determine that there is a potential for water to have compromised your home's wiring, we will disconnect service and leave a door knocker with instructions to contact an electrician. For Fort Smith customers, you must also contact the City of Fort Smith at 479-784-2206 for further instructions before we can reconnect service. 
  • You will need to work with an electrician to safely prepare your home to take power before we can reconnect service
  • Contact customer service to request a reconnect once your home is able to take power - 800-272-9741

Our Restoration Process

Severe storms can cause a large number of customers to lose their electricity at the same time. We follow a specific plan to restore electric service, starting with safety.

Priority is given to facilities that are essential to the health and welfare of the community, like hospitals, police and fire departments. Next, we do whatever it takes to bring the most people’s power back the fastest.

The question remains: “When is the power going to be back on?” We do our best to provide an answer, but there are a lot of unknown conditions that make it hard to predict exactly when your power will be back on. Accessibility to damaged areas, the time of day, environmental issues, and other factors make it hard to predict restoration times. Now you can stay informed and get status updates while we work to get your power back on. Sign up here for myOGEalerts and select your notification preference – text, email or phone.

Rest assured that we’re working hard to have you back on track just as soon as possible.

Follow us on Twitter or Facebook for updates on our mutual assistance and other restoration efforts. 

Resources

  • Who Takes Care of What?

    Explanation of who fixes service connections to your home if they become damaged.