We are pleased to inform you that our recent technology system upgrade is complete. You can now fully access your accounts and all related services online or in the app. This FAQ provides clear and concise answers to common questions about the post-upgrade process, and what you can expect during this time. Thank you for your patience as we improve our systems to serve you better.

Known Upgrade Issues 

I see my payment on my OG&E account, but it hasn’t been drafted from my account yet.  Is this correct? 

• We are working to get caught up on bank draft payments and should be caught up soon. Please call Customer Support at (405) 272-9741 (OKC metro) or (800) 272-9741 (all other areas) if your payment hasn’t been debited from your account by April 29.    

My Auto Pay amount is showing as $0.00, it hasn’t been drafted from my bank account, and my OG&E account is showing past due, is this correct? 

• No, but the team is aware of this issue and is working to resolve it as soon as possible.  This error will not impact your electric service. We are working to correct the errors and will reprocess the Auto Pay for the correct amount. Please do not submit an additional payment. 

I made an extra payment on my account by mistake, what will happen? 

• If you made an extra payment, and your account shows that, we will apply the additional payment to your next bill as a credit. Please call Customer Support at (405) 272-9741 (OKC metro) or (800) 272-9741 (all other areas) if you have questions.      

I see my payment on my account, but my account balance is not updated with the payment amount, is this correct? 

• No, but the team is aware of the issue and is working to resolve it as soon as possible.  We are working to get the payment amount reflected in your overall balance. This error will not impact your electric service. Please do not submit an additional payment. 

I didn’t receive my weekly Energy Insights email.  

• This issue has been resolved.  You should receive your weekly email this Sunday as usual.

I requested a Start or Transfer service between March 26 and April 2, has it been completed? 

• We understand that you might see something different in your account than what you were expecting. Our team has done the work required to complete most requests. We are still updating our system and some move-in and transfer requests won’t be completed until the end of the day Monday, April 28. If you have not received a communication or do not see the correct information in your account by Monday, April 28, please call Customer Support at (405) 272-9741 (OKC metro) or (800) 272-9741 (all other areas).  

General Questions

What changes should I expect with the upgrade? 

• This technology upgrade will give us a better overall view of your account so we can enhance services for a better overall customer experience.

Why was this upgrade implemented? 

• The upgrade was implemented to give us more tools and options to better serve you and improve your overall experience with us.

Will my electric service be affected? 

• No, this upgrade only impacts OG&E’s technology systems. There was no impact to your electric service.

Billing and Payments

Will my billing schedule be affected? 

• Now that the upgrade is complete, your bill due date and bill delivery date may be shifted later by one or more business days. No action is required on your part, and the new payment dates will automatically be reflected on your account.

Will my account number or billing details change? 

• No, your account number and billing details (outside of bill due date) will remain the same.

How do I make payments? 

• Pay online at OGE.com or via the OG&E App.

• Call U.S. Payments at 877-306-9274.

• Find a payment kiosk near you by visiting OGE.com/kiosks.

• Mail your payment to:

  OG&E

  PO BOX 24990

  OKLAHOMA CITY, OK 73124-0990

What if my bill seems incorrect after the system upgrade? 

• Please call Customer Support at (405) 272-9741 (OKC metro) or (800) 272-9741 (all other areas) if you have an issue you believe might be related to the upgrade (e.g., a large change to your bill amount, a missing payment you submitted previously, etc.).

Are there any changes to Auto Pay or scheduled payments?  

• Auto Pay and scheduled payments may be delayed due to the system upgrade. Please check your account on OGE.com to ensure payments have been processed.

Are there any changes to my Deferred/Delayed Payment Arrangement?

• A slight adjustment may be made to your Deferred/Delayed Payment Arrangement to better align with your bill due date. Starting from your next billing cycle, your payment dates could be shifted by one day. No action is required on your part, and the new payment dates will automatically be reflected on your account.

Will electric service disconnects resume? 

• Normal operations have resumed and disconnects will resume soon.

Will I see an amount change in my Average Monthly Billing/Levelized Billing amount?  

• You may see an increase in your amount starting with your next billing cycle. Your previous amount may have been lower due to an issue in our current calculation that was resolved as a part of the upgrade.

Accessing your account online

Will my login or access to my account change? 

• No, your login nor access to your account will change.

Do I need to reset my password? 

• No, you will not need to reset your password.

Customer Support

Who can I contact for help? 

• You can call Customer Support at 405-272-9741 (OKC metro) or 800-272-9741 (all other areas).

What are the support hours? 

• Support hours are Monday – Friday, 8 a.m. - 5 p.m. CDT.