We are pleased to inform you that our recent technology system upgrade is complete. You can now fully access your accounts and all related services online or in the app. This FAQ provides clear and concise answers to common questions about the post-upgrade process, and what you can expect during this time. Thank you for your patience as we improve our systems to serve you better.

General Questions

What changes should I expect with the upgrade? 

• This technology upgrade will give us a better overall view of your account so we can enhance services for a better overall customer experience.

Why was this upgrade implemented? 

• The upgrade was implemented to give us more tools and options to better serve you and improve your overall experience with us.

Will my electric service be affected? 

• No, this upgrade only impacts OG&E’s technology systems. There was no impact to your electric service.

Billing and Payments

Will my billing schedule be affected? 

• Now that the upgrade is complete, your bill due date and bill delivery date may be shifted later by one or more business days. No action is required on your part, and the new payment dates will automatically be reflected on your account.

Will my account number or billing details change? 

• No, your account number and billing details (outside of bill due date) will remain the same.

How do I make payments? 

• Pay online at OGE.com or via the OG&E App.

• Call U.S. Payments at 877-306-9274.

• Find a payment kiosk near you by visiting OGE.com/kiosks.

• Mail your payment to:

  OG&E

  PO BOX 24990

  OKLAHOMA CITY, OK 73124-0990

What if my bill seems incorrect after the system upgrade? 

• Please call Customer Support at (405) 272-9741 (OKC metro) or (800) 272-9741 (all other areas) if you have an issue you believe might be related to the upgrade (e.g., a large change to your bill amount, a missing payment you submitted previously, etc.).

Are there any changes to Auto Pay or scheduled payments?  

• Auto Pay and scheduled payments may be delayed due to the system upgrade. Please check your account on OGE.com to ensure payments have been processed.

Are there any changes to my Deferred/Delayed Payment Arrangement?

• A slight adjustment may be made to your Deferred/Delayed Payment Arrangement to better align with your bill due date. Starting from your next billing cycle, your payment dates could be shifted by one day. No action is required on your part, and the new payment dates will automatically be reflected on your account.

Will electric service disconnects resume? 

• Normal operations have resumed and disconnects will resume soon.

Will I see an amount change in my Average Monthly Billing/Levelized Billing amount?  

• You may see an increase in your amount starting with your next billing cycle. Your previous amount may have been lower due to an issue in our current calculation that was resolved as a part of the upgrade.

Accessing your account online

Will my login or access to my account change? 

• No, your login nor access to your account will change.

Do I need to reset my password? 

• No, you will not need to reset your password.

Customer Support

Who can I contact for help? 

• You can call Customer Support at 405-272-9741 (OKC metro) or 800-272-9741 (all other areas).

What are the support hours? 

• Support hours are Monday – Friday, 8 a.m. - 5 p.m. CDT.