Meeting the Needs of Our Customers

We prioritize our resources to provide assistance to community members throughout our service area.

An OG&E representative speaking through a headset while seated in front of a computer screen.
Living Our Core Values
OG&E’s values are rooted in serving and growing our communities while providing reliable, affordable, and sustainable energy to everyone in our service area. We offer programs and partner with social services agencies, nonprofit assistance groups, and state and federal agencies to help customers gain and maintain access to the energy they need to power their lives.
Two OG&E employees embraced in a hug.
Energizing Our Communities
Customers count on their electric service to power their homes and businesses. Our programs and local partnerships provide service to the most vulnerable populations in our service area allowing us to provide all of our customers with affordability and reliability.
Our Impact
Energy Efficient Homes
Over 40,000 customers have lowered their energy bills through our Weatherization Program.
Our customers have donated more than $314,000 in bill assistance to customers who need help through our Lend-a-Hand program.
Social Service
Together with our employees, we raised $1.27 million in 2022 for the 12 United Way organizations across our service area through employee contributions, bake sales, car shows, auctions, and a company foundation match.
Lend-A-Hand program logo.
Supporting Our Neighbors
Since 1986, our Lend-a-Hand program has helped OG&E customers give back to the community by adding a few dollars to their payment. Through our partnership with the Salvation Army, OG&E customers’ Lend-a-Hand contributions are disbursed to help pay for electricity, gas, fuel or firewood for our neighbors who need a helping hand.
Silver Energy®
Our most experienced customers – those 60+ years-young – can take advantage of our Silver Energy Program, a suite of offerings, services and partnerships designed to increase comfort, safety and security for seniors while saving them money on their energy bills.
OG&E employee applies weatherstripping to seal a door frame.
Reducing energy costs while increasing energy efficiency through our weatherization services is a win-win for the communities we serve. Learn more about how OG&E’s Weatherization Program benefits low- and fixed-income customers.
Low Income Home Energy Assistance Program (LIHEAP) logo
Low Income Assistance Program
Our Low-Income Assistance Program (LIAP) gives qualified Oklahoma customers a $13 per month credit on their bill. Customers must be qualified for the federally funded Low Income Home Energy Assistance Program (LIHEAP) by the Oklahoma Department of Human Services.
Additional Community Resources
OG&E employees unload a truckload of box fans.
Fan Donations

Through our long-standing partnerships with the Salvation Army, Latino Community Development Agency, Areawide Aging Agency, and Community Action Agency, we provide electric fans to low-income and elderly residents in communities across our service area in Oklahoma and western Arkansas. 


warming-stations-A mother and child read a book together in a library.
Warming Stations

Each winter, we partner with local libraries, shopping centers, senior centers, churches and other locations throughout our service area to open Warming Stations, which provide residents with a warm place to escape the cold. 

A young couple reviews paperwork at a desk.
Bill Assistance
We understand that financial hardships happen unexpectedly for us all. At OG&E, keeping the power on through any kind of storm is what we do. We know that financial hardships happen unexpectedly – and we have many ways to help.